Privacy Policy

Glow Bros Holiday Lighting respects your privacy and is committed to handling personal information responsibly.

Glow Bros Holiday Lighting is a trade name of BN Home Solutions LLC. In this Privacy Policy, “Glow Bros Holiday Lighting,” “BN Home Solutions,” “we,” “our,” and “us” refer to BN Home Solutions LLC and its Glow Bros Holiday Lighting business.

This Privacy Policy explains what information we may collect when you visit our website, contact us, or request information about our services. It also explains how we may use, disclose, retain, and protect that information.

Information you provide to us

We may collect information that you voluntarily provide when you:

Complete a contact form

Request an estimate

Ask about our services

Call, email, or text us

Send photographs or information about your property

Schedule an appointment

Communicate with us about a current or possible project

The information you provide may include:

Your name

Email address

Telephone number

Property or service address

Preferred contact method

Information about your home, business, or requested Christmas lighting project

Photographs or videos you choose to provide

Messages, questions, and other information included in your communication

We ask that you not submit Social Security numbers, financial account information, medical information, or other sensitive personal information through the website.

Information collected automatically

When you visit the website, our web server, hosting provider, security tools, analytics services, or WordPress plugins may automatically collect certain technical information.

This information may include:

Internet Protocol address

Browser type and version

Device type

Operating system

Approximate geographic location

Referring website or search engine

Pages viewed

Links clicked

Date and time of access

Time spent on the website

Website errors and performance information

Other standard server-log and usage information

This information may be used to operate the website, understand how visitors use it, improve its performance, prevent abuse, investigate security problems, and measure the effectiveness of our website and advertising.

How we use information

We may use information collected through the website to:

Respond to questions and estimate requests

Determine whether a property is within our service area

Communicate about possible or scheduled work

Prepare estimates, proposals, and service agreements

Schedule consultations, installations, service visits, and removals

Provide Christmas lighting and related services

Maintain customer and business records

Send service-related communications

Follow up on inquiries

Improve our website, advertising, and customer service

Understand website traffic and visitor activity

Detect fraud, spam, misuse, and security threats

Protect our website, business, customers, and legal rights

Comply with applicable laws and legal obligations

We may also use information for another purpose disclosed when it is collected or with your permission.

Contact forms

When you submit a form through the website, we collect the information entered into that form.

Form submissions may be delivered to us by email and may also be stored temporarily or permanently within WordPress, our website database, our hosting account, a form-management system, or another service used to process inquiries.

We use this information to respond to your request, determine service availability, prepare an estimate, communicate about a project, and maintain appropriate business records.

Please do not use our forms to send unsolicited offers of goods or services. Our contact methods are provided for customers and prospective customers seeking information about our services.

Telephone calls, emails, and text messages

If you contact us by telephone, email, or text message, we may retain your contact information and the contents of the communication.

We may use this information to respond to your inquiry, prepare an estimate, schedule service, communicate about a project, provide customer service, and maintain business records.

Submitting a telephone number does not authorize unrelated automated marketing messages. When you request that we contact you, we may use the telephone number you provide to respond to that request and communicate about our services.

Photographs and property information

You may choose to send us photographs, videos, measurements, descriptions, or other information about a home, business, roofline, building, fence, tree, landscaping feature, or other part of a property.

We may use this information to evaluate the property, discuss design options, prepare an estimate, plan an installation, provide service, document completed work, and maintain project records.

We will not use customer-submitted photographs in public advertising or publish them on our website or social media solely because they were submitted through a form. Any public promotional use will be subject to the permissions contained in the applicable customer agreement or another authorization.

Cookies and similar technologies

The website may use cookies and similar technologies.

Cookies are small files stored on a visitor’s device. They may be used to:

Keep the website functioning properly

Remember preferences

Support security and spam prevention

Measure website traffic and performance

Understand how visitors interact with the website

Support embedded content and third-party features

Measure advertising results

Some cookies may be placed by us, while others may be placed by third-party services used on the website.

You can usually control or delete cookies through your browser settings. Blocking certain cookies may affect how the website functions.

WordPress

This website is built with WordPress. WordPress, the website theme, and installed plugins may process information required to operate the website and provide features such as forms, security, caching, analytics, spam prevention, backups, and embedded content.

The specific information processed depends on the WordPress components and services active on the website.

Website analytics

We may use website analytics tools to understand how visitors find and use the website.

Analytics services may collect information such as:

Pages viewed

Approximate location

Device and browser information

Referral source

Date and time of visits

Interactions with website features

We use this information to evaluate website performance, understand visitor interests, improve our content, and measure the results of our marketing.

Analytics providers may use cookies or similar technologies and may process information according to their own privacy policies.

Advertising and conversion measurement

We may use advertising, call-tracking, or conversion-measurement services to determine whether website visits, calls, forms, or other inquiries resulted from our advertising.

These services may use cookies, tracking parameters, telephone-number substitution, pixels, tags, or similar technologies. They may receive technical and usage information about visits to the website.

We use this information to measure advertising performance and understand how prospective customers find us.

Embedded content from other websites

Pages on this website may include embedded content, such as maps, videos, photographs, social media posts, reviews, or other features provided by third parties.

Embedded content may behave as though you visited the third party’s website directly. The third party may collect information about you, use cookies, employ additional tracking, or monitor your interaction with the embedded content.

Your interaction with an embedded service is governed by the privacy practices of the company providing that service.

Spam prevention and website security

We may use security and spam-prevention services to protect the website and its forms.

These services may evaluate information such as:

Internet Protocol address

Browser and device information

Form contents

User behavior

Request patterns

Referring pages

Technical information associated with a submission

This information may be processed to identify spam, malicious activity, fraudulent submissions, automated messages, security threats, and other misuse.

Server logs

Our website host and server may automatically maintain logs of requests made to the website.

Server logs may include Internet Protocol addresses, browser information, requested pages, timestamps, referring pages, error information, and other technical data.

We and our service providers may use these logs to operate the website, diagnose problems, investigate security incidents, prevent abuse, and maintain reliable service.

How we share information

We do not sell personal information to data brokers.

We may share information with companies and individuals that help us operate our website or business, including:

Website hosting providers

Website developers and administrators

Form and email-delivery providers

Security and spam-prevention services

Analytics providers

Advertising and conversion-measurement providers

Telephone, email, and text-message service providers

Customer management and scheduling services

Payment processors, when applicable

Accountants, insurers, attorneys, and professional advisers

Contractors or service providers involved in delivering requested services

These parties may access information only as reasonably necessary to provide services to us or perform work connected with a customer’s request.

We may also disclose information:

With your permission

To comply with a subpoena, court order, legal process, or governmental request

When required or permitted by law

To investigate fraud, abuse, security threats, or unlawful activity

To protect our rights, property, safety, customers, workers, or the public

To enforce our contracts, policies, and Terms of Use

In connection with a merger, sale, restructuring, financing, transfer of assets, or other business transaction

We may disclose aggregated or de-identified information that does not reasonably identify a particular individual.

We do not sell personal information

We do not sell personal information in exchange for money.

Some privacy laws may define “sale,” “sharing,” or targeted advertising more broadly than an ordinary financial sale. Website analytics and advertising providers may receive limited technical information through cookies or similar technologies, as described in this policy.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

Whether you become a customer

The length of the customer relationship

The need to respond to an inquiry

Project scheduling and service requirements

Recordkeeping, accounting, tax, insurance, and warranty needs

Legal and contractual obligations

The prevention of fraud, spam, or abuse

The resolution of disputes

Website security and system backups

Information contained in backups may remain until those backups are overwritten or deleted according to our normal backup schedule.

How we protect information

We use reasonable administrative, technical, and physical measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, server, database, email transmission, or internet connection can be guaranteed to be completely secure. You provide information through the website at your own risk.

Third-party websites

The website may contain links to third-party websites and services.

We do not control and are not responsible for the privacy, security, content, or practices of third parties. A link from our website does not mean that we endorse the third party’s privacy practices.

Review the privacy policy of any third-party website before providing personal information.

Your privacy choices

You may contact us to:

Ask what personal information we maintain about you

Request correction of inaccurate contact information

Ask us to delete information that is no longer reasonably needed

Withdraw consent when processing depends on your consent

Ask questions about how we handle your information

We may need to verify your identity before completing a request.

We may retain certain information when reasonably necessary to comply with legal obligations, maintain business and transaction records, resolve disputes, prevent fraud, enforce agreements, or protect our rights.

You may also:

Adjust cookie settings through your browser

Block or delete cookies

Use browser privacy controls

Disable certain browser tracking features

Avoid submitting optional information

Blocking cookies or scripts may prevent some parts of the website from working properly.

Email communications

We may send emails necessary to respond to an inquiry, prepare an estimate, schedule work, provide service, or communicate about an existing customer relationship.

When we send optional promotional email, you may ask us to stop by using the unsubscribe method provided in the message or by contacting us.

Even after opting out of promotional messages, you may still receive communications related to an estimate, appointment, transaction, project, service agreement, payment, safety issue, or other existing business relationship.

Children’s privacy

This website and our services are intended for adults seeking Christmas lighting services for homes, businesses, and other properties.

The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information through the website, contact us so we can review and delete it when appropriate.

Visitors from outside the United States

Glow Bros Holiday Lighting provides local services in Ohio. The website is operated in the United States and is primarily intended for people seeking services within our northeast Ohio service area.

If you access the website from another country, information may be transferred to and processed in the United States, where privacy laws may differ from those in your location.

Do Not Track signals

Some browsers offer a “Do Not Track” setting. There is not a universally accepted standard for responding to these signals.

The website may not respond to all Do Not Track signals. You can use browser cookie controls and other privacy settings to limit certain forms of tracking.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, plugins, services, business practices, or legal obligations.

The revised policy will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact us

Questions or requests concerning this Privacy Policy may be directed to:

Glow Bros Holiday Lighting
BN Home Solutions LLC
Email: [Email address]
Phone: [Phone number]
Mailing address: [Business mailing address]